---
title: "Be Heard Glossary "
url: "https://terryberry.productfruits.help/en/article/be-heard-glossary"
language: "en"
last_updated: "2026-03-05T18:40:09.965Z"
---

# Be Heard Glossary 

This glossary defines key terms and concepts used throughout the Be Heard platform.

Reference these definitions to better understand survey functionality, reporting metrics, and employee listening features.

### A

**Admin / HR** – [Users](https://terryberry.productfruits.help/en/article/categories-of-users) who set up surveys, monitor participation, manage roles, and review results across the organization.

**AI Survey Builder** – A feature that generates survey questions from a prompt. Blends template efficiency with customization flexibility.

**Attributes** – Specific identifiers within a dimension (e.g., Department: Sales, HR, or Engineering).

### B

**Baseline Survey** – Annual, organization-wide survey that establishes benchmarks for engagement and cultural health.

**Engagement Score** – Converts Likert averages to a −100 to 100 scale, making results comparable with eNPS.

**Belonging Drill Down** – Survey with questions focused on inclusion and connection at work.

**Benefits Survey** – a survey measuring satisfaction with compensation and benefits.

### C

**Completion Rate** – Percentage of invited employees who finished a survey.

**Continuous Listening** – Ongoing feedback tools (quick polls, [pulse surveys](https://terryberry.productfruits.help/en/article/surveys-use-cases)) that capture employee sentiment between larger surveys.

**Corporate Social Responsibility (CSR)** – An ad hoc survey that gauges employee awareness and perceptions of your CSR efforts (community, environment, ethics); used to assess alignment with company values and priorities.

**Culture Indicators** – Six dimensions used in Be Heard: Belonging, Empowerment, Equity, Leadership, Purpose, Wellbeing.

### D

**Detractors** – eNPS respondents scoring 0–6, indicating low advocacy.

**Dimensions** – Organizational categories (department, tenure, location, manager) used to structure and filter survey results.

**Disaster Response Survey** – This survey entails questions assessing communication, support, and resilience during disruption.

**Drill Down Surveys** – Short surveys focused on specific Culture Indicators (Belonging, Empowerment, Equity, Leadership, Purpose, Wellbeing).

### E

**eNPS (Employee Net Promoter Score)** – sentiment metric based on how likely employees are to recommend the company as a workplace.

**eNPS Report** – Displays sentiment results with scores, response distribution, and group comparisons.

**Employee (role)** – Standard user role for providing feedback through surveys and polls.

**Empowerment Drill Down** – These entail a survey measuring how supported employees feel in decision-making and ownership.

**Engagement Baseline Survey** – An annual survey covering all six Culture Indicators.

[**Engagement Scorecard**](https://terryberry.productfruits.help/en/article/survey-dashboard) – Report combining participation, eNPS, retention, and indicator results in one view.

**Equity Drill Down** – A survey assessing fairness and equal opportunity.

**Exit Survey** – Survey for employees leaving the company; identifies reasons for turnover.

### F

**Filters** – Narrow results to specific values (e.g., Sales within Department). The applied filters persist across report tabs.

### G

**Group Results By** – Dropdown used to break results into dimensions (department, location, etc.).

**Groups** – Show results for entire categories (e.g., all Departments compared side by side).

### I

**Impersonator (role)** – Provides temporary access for troubleshooting.

**Indicator Report** – Summarizes responses across the six Culture [Indicators](https://terryberry.productfruits.help/en/article/survey-dashboard).

**Indicator Insights** – Automated analysis highlighting the strongest areas and the biggest opportunities.

### L

**Leadership Drill Down** – Survey measuring leadership effectiveness, trust, and vision alignment.

**Learning & Development** – An ad hoc survey that measures perceptions of training access, program quality, and growth opportunities; used to surface skill gaps and guide development plans.

**Likert Scale** – Agreement scale (Strongly Agree → Strongly Disagree). Often displayed as averages (1–5).

**Likert Scale Report** – Shows Likert responses with averages, response distribution charts, and comparisons.

### M

**Manager (role)** – People leaders with access to their team’s survey results, but not organization-wide data.

**Multi-Select Question** – Allows selection of more than one option from a list.

### N

**New Hire Survey** – Survey that captures onboarding and early engagement experiences within the first months of employment.

**Not Started** – Participation status showing employees who were invited but haven’t opened a survey.

### O

**Other Roles** – Organizations can create custom roles and permissions, according to their structure. 

### P

**Participation** – Measurement of how many employees responded to a survey.

**Participation Tab** – Report showing completion rates and participation by group.

**Passives** – eNPS respondents scoring 7–8, indicating neutral advocacy.

**Positive Sentiment** – Percentage of “Agree” or “Strongly Agree” responses.

**Primary Admin** – Highest-level administrator role in Be Heard.

**Promoters** – eNPS respondents scoring 9–10, indicating strong advocacy.

**Pulse Survey** – Short, frequent survey for quick insights on specific topics.

**Purpose Drill Down** – A survey measuring alignment between employee roles and organizational mission.

### Q

**Question Builder** – Interface for adding, editing, or reordering survey questions.

### R

**Ranked Question** – Asks respondents to order items by importance or preference.

**Remote Work Check-In** – Surveys focused on remote work challenges and opportunities.

**Retention Question** – Measures expected tenure with the company (ranges such as 0–6 months, 4+ years).

**Retention Report** – Displays tenure expectations with charts and group breakdowns.

**Retention Survey** – Focused survey predicting turnover risk and tenure outlook.

### S

**Scale Question** – Numerical rating (e.g., 1–10).

**Settings** – Admin panel for configuring account preferences, anonymity, features, and integrations.

**Sidebar Menu** – Main navigation panel on the left side of Be Heard.

**Single Choice Question** – Respondent selects one option from a list.

**Survey Admin (role)** – Admins with full control to create, edit, delete surveys, manage participants, and analyze results.

**Survey Manager (role)** – Managers with access to their team’s results but not org-wide data.

[**Survey Trends**](https://terryberry.productfruits.help/en/article/survey-trends) – Report showing results across multiple surveys over time.

[**Survey Types**](https://terryberry.productfruits.help/en/article/surveys-types) – The different survey formats available in Be Heard, each designed to support a specific employee listening use case (e.g.; Baseline, Drill Down, New Hire).

### T

**Tags** – Labels applied to surveys to aid in trend analysis and filtering.

**Templates** – Pre-built surveys for baselines, drill downs, or specific focus areas.

### U

**User (role)** – Standard employee account with access to surveys and polls only.

### W

**Wellbeing Drill Down** – Survey measuring stress, balance, and overall health at work.

**Written Response Question** – Open-text field for detailed responses.

**Written Responses** – Open-ended answers that provide context to numeric data.

**Written Response Report** – Displays comments with eNPS tags and highlights the most common words.