---
title: "Creating/Updating Recognition Levels"
url: "https://terryberry.productfruits.help/en/article/creating-updating-recognition-levels"
language: "en"
last_updated: "2026-03-19T10:18:15.003Z"
---

# Creating/Updating Recognition Levels

Recognition Levels define the types of awards or acknowledgments available in the platform (e.g., Employee of the Month, Shout Out, High 5!).

As an Admin, you can create new levels, edit existing ones, assign categories, and control who can access them.

**Step 1: Navigate to Recognition Configuration**

1.  Click the **Admin Gear** in the top right

![](https://cdn-assets.productfruits.com/5d388bab-d2bd-44ba-8c50-4e2b0ee4a24c)

1.  From the left-hand menu, expand **Recognition**.
2.  Select **Recognition Configuration**.

**Step 2: Add a New Recognition Level**

1.  On the **Recognition Levels** tab, click **\+ Add Level**.
2.  A setup form will open where you can define:

-   **Name**: Title of the recognition level (e.g., “Big Idea”).
-   **Access**: Who can use it (*User* or *Approver*).
-   **Workflows**: Assign a workflow if approvals or routing are required.
-   **Level Group**: Organize levels under groups if applicable.

**Show Categories**: Select which categories (like *Innovation*, *Customer Service*, etc.) this level applies to.

**Step 3: Reorder Recognition Levels**

-   Click **Reorder Levels** to adjust the sequence in which recognition options appear to users.

**Step 4: Editing an Existing Level**

-   Use the **pencil icon** next to a level to edit its details.
-   Use the **trash icon** to remove it (only if it’s no longer in use).  
    Toggle the **Enabled switch** to activate or deactivate a level without deleting it.

**Note**: Once a recognition level has been used (sent to an employee, wallpost created, etc.), it can no longer be deleted from a program.

**Step 5: Configure Categories (Optional but Recommended)**

-   Scroll to the **Categories** section.
-   Click **\+ Add Category** to create categories (e.g., *Innovation – 100 points*, *Customer Service*).
-   Assign categories to recognition levels to make them measurable and meaningful. However, this is optional and only needed if you want to use different categories per Recognition Level.  If all Recognition Levels will use the same categories, you can skip this step, and all categories will be used by default. 
-   Use **Reorder Categories** to adjust their display order.

**Step 6: Level Groups (Optional)**

-   Click **\+ Add New Level Group** if you want to group multiple recognition levels under one umbrella (e.g., all *Innovation* awards).