---
title: "FAQ About Be Rewarded Dashboard"
url: "https://terryberry.productfruits.help/en/article/faq-about-be-rewarded-dashboard"
language: "en"
last_updated: "2025-11-29T15:03:00.962Z"
---

# FAQ About Be Rewarded Dashboard

### **Who can access the Orders report?**

Only **Super Users** or **HR Admins** with access to the **Admin Toolbox** can view and export order reports. Standard employees and managers do not have visibility into other users’ transactions.

### **Where do I find the Orders report?**

Click the **Settings (gear icon)** in the top-right corner of Be Recognized or Be Rewarded.  
From the **Admin Toolbox**, go to **Reporting → Orders** to open the report dashboard.

### **Can I customize which columns I see?**

Yes. The **Manage Columns** control allows admins to choose which fields appear in the table. Selecting *Default* shows the most common columns; *Select All* displays every available field. Any column you deselect will be excluded from the downloaded file.

### **What if a column I need isn’t in my export?**

You must enable it first in **Manage Columns** before downloading. Hidden fields are not included in exports.

### **Can I verify if points were deducted correctly?**

Yes. The report includes point totals for every redemption. Cross-reference these with your Be Recognized award logs to confirm correct deductions and reconciliation.

### **What file format should I use for reporting to Finance?**

Both **Excel (.xlsx)** and **CSV** formats are supported. CSV is recommended for data imports into HRIS or finance systems, while Excel is better for manual reviews and formatting.

### **What if I can’t see any orders?**

If your table is blank, either no orders exist in your scope or your role doesn’t include report permissions. Confirm your admin access with your program owner.