---
title: "FAQ About Be Rewarded Features"
url: "https://terryberry.productfruits.help/en/article/faq-about-be-rewarded-features"
language: "en"
last_updated: "2026-03-03T11:04:03.187Z"
---

# FAQ About Be Rewarded Features

### **What is the difference between catalogs in Be Rewarded?**

Each catalog represents a reward source.

-   **Amazon Business:** General retail items from Amazon’s global store.
-   **Terryberry Store:** Curated products and gift cards managed internally by Terryberry.
-   **SWAG:** Branded merchandise unique to your organisation.
-   **Premium Redemption:** Optional catalog for high-value or exclusive rewards.
-   **Customer-Fulfilled:** Products distributed directly by your company’s internal team.

### **Why do I only see one catalog?**

Catalog visibility depends on your organization’s configuration. Only the catalogs enabled in your **Program** will appear on your account.

### **Can I use my points across multiple catalogs?**

Yes. All catalogs share the same points balance. Whether you redeem from Amazon or the Terryberry Store, your total balance updates instantly after checkout.

### **Can I track my orders across catalogs?**

Yes. All orders appear in your **Orders widget** and are listed together in your full order history, regardless of which catalog the item came from.

### **Who handles delivery for SWAG or internal products?**

SWAG and Customer-Fulfilled items are managed internally by your organization or a designated fulfillment partner. For questions about shipping or availability, contact your HR or Program Administrator.

### **Why can’t I access the Premium Redemption tab?**

Premium Redemption is only visible for organizations that include premium-level rewards. If your program doesn’t support these, the tab will not appear.

### **What happens if an item is unavailable or out of stock?**

Unavailable items appear dimmed or labeled “Unavailable.” They cannot be added to the cart. For internal catalogs, contact your program administrator for stock or replacement options.