---
title: "FAQ About Roles in Be Heard "
url: "https://terryberry.productfruits.help/en/article/faq-about-roles-in-be-heard"
language: "en"
last_updated: "2026-03-05T18:43:11.411Z"
---

# FAQ About Roles in Be Heard 

**Q: Why can’t I view survey results even though I’m a manager?**  
A: Only SurveyAdmins and SurveyManagers have report access. If you’re assigned as a standard User, you won’t see survey results.

**Q: I changed someone’s role, but they still can’t access features. Why?**  
A: Role changes may take a few minutes to update. Confirm the right permissions are applied in User Management.

**Q: What’s the difference between SurveyAdmin and SurveyManager?**  
A: SurveyAdmins manage surveys across the organization. SurveyManagers only see their direct team’s results.