---
title: "Be Heard FAQ"
url: "https://terryberry.productfruits.help/en/article/faq"
language: "en"
last_updated: "2026-02-02T16:23:17.999Z"
---

# Be Heard FAQ

**Q: Why don’t I see all the options in the sidebar?**  
A: Sidebar visibility depends on your role. Employees see fewer options than Survey Admins or Survey Managers.

**Q: How are Survey Tags used?**  
A: Tags can be used to label surveys with similar use cases, so results can be tracked consistently over time. Apply them during setup for trend analysis.

**Q: What is the Engagement Score?**  
A: It converts survey averages into a −100 to 100 scale, so you can compare results across surveys with eNPS.