---
title: "How to Log In to Be Heard"
url: "https://terryberry.productfruits.help/en/article/how-to-log-in"
language: "en"
last_updated: "2026-02-18T13:13:46.223Z"
---

# How to Log In to Be Heard

To access the platform, contact your system administrator for the direct link to your organization's Be Heard portal.

### Steps to Log In

When you receive your “Welcome, \[Name\]” email from the Admin, click the link to get started.

**You have two login options:**

-   Username and password
-   Login code (for users without an email address).

![Login page with company branding](https://cdn-assets.productfruits.com/28f9ee10-b45d-4a2b-85b1-5832c67a4d66)

**First-Time Login:**

-   Enter your username.
-   Set your password.
-   Check your email for a password reset message.
-   Confirm your email to complete the setup.

**Returning Login:**

-   Go to the login page.
-   Enter your username and password.
-   If you forget your password, use the "Can't access your account?" link to reset it.

### How to Reset Your Password

-   On the login page, select "Can't access your account?"
-   Enter the email address linked to your account.
-   Check your inbox for a password reset email.
    -   The link is valid for 24 hours.
    -   If it expires, request a new reset.
-   Click the reset link in the email.
-   Create and confirm your new password.
-   Log in using your updated credentials.

**Tip:** Use a strong, unique password. Avoid easily guessed details, like birthdays or simple patterns.