---
title: "How to Send a Password Reset from the Directory"
url: "https://terryberry.productfruits.help/en/article/how-to-send-a-password-reset-from-the-directory"
language: "en"
last_updated: "2026-09-10T19:37:40.183Z"
---

# How to Send a Password Reset from the Directory

For Administrators

Administrators can send a password reset to a user directly from the Directory, without the user having to request one themselves. This is useful when a user is locked out or hasn't been able to reset their password on their own.

**Sending a Password Reset**

1.  Open the **Directory** from the navigation bar.
2.  Find the user — search by name, or filter by People, Inactive, Department, Location, or Country.
3.  On the user's card, select the **three-dot menu** in the top-right corner.
4.  Select **Send Password Reset**.

**The User Card Menu**

The three-dot menu on each user card gives administrators three actions:

![](https://cdn-assets.productfruits.com/4d70efc2-7844-436b-b169-6ac4dfa5621f)