---
title: "How to Upload Users "
url: "https://terryberry.productfruits.help/en/article/how-to-upload-users-to-your-terryberry-platform"
language: "en"
last_updated: "2026-03-19T10:15:26.762Z"
---

# How to Upload Users 

In this guide, you will learn how to upload a User Data File to your Terryberry program to update your users.

By default, your site assumes that anyone included in the file is an active employee/user. Anyone missing from the file will be deactivated. To avoid accidental deactivations, always include all active employees each time you upload.

**Tip:** If you need a data file template, reach out to **support@terryberry.com** or your Customer Success Manager (CSM).

### **Manual File Upload**

1\.  Click the **Admin Gear** in the top right corner.

![](https://cdn-assets.productfruits.com/b2c0a7ae-1af2-4f81-b30f-8553fdc04a61)

2\. Open the **User Management** menu on the left.

3\. Select **Upload Users**.

4\. Click **Browse Files** (or drag and drop your file). Supported file types: **.CSV** and **.XLSX**.

![](https://cdn-assets.productfruits.com/1ff55f35-d0ef-4e71-ba08-1160edfcd6d9)  
  
 

5\. Your file will first appear in the **In Progress** tab.

![](https://cdn-assets.productfruits.com/fd24e3fb-df1f-42c7-8730-d914bfa399c4)

-   This step can move quickly. If you don’t see it, check **Attention Needed**.

![](https://cdn-assets.productfruits.com/009e5aa2-9b0e-4214-8793-ba8e19e63408)  
  
 

6\. Files with errors or that require administrator approval appear under **Attention Needed**.

-   Click the **Status** name for details.
-   **Approve** or **Decline** the file to continue.

![](https://cdn-assets.productfruits.com/0fe69017-8dfc-401e-86da-0d2762105d55)

-   If a technical error occurs, review the alert. If unresolved, contact **support@terryberry.com**.  
      
     

7\. Once approved, your file will appear in the **Processed** tab.

![](https://cdn-assets.productfruits.com/87cb1893-3b95-46a2-a337-e5731b3180f9)