---
title: "How to Use Points Buy-Up in Be Rewarded "
url: "https://terryberry.productfruits.help/en/article/how-to-use-points-buy-up-in-be-rewarded"
language: "en"
last_updated: "2026-11-10T12:31:30.827Z"
---

# How to Use Points Buy-Up in Be Rewarded 

Points buy-up allows employees to use a credit card to cover part of a reward’s cost when they do not have enough recognition points to cover the full value.

Points buy-up allows employees to use a credit card to cover part of a reward’s cost when they do not have enough recognition points to cover the full value. Employees can combine their available points with a personal payment to purchase eligible items from the Be Rewarded catalog.

![](https://cdn-assets.productfruits.com/7a68f585-72a3-4700-acc7-039bc4a4fa59)

**Availability:** Points buy-up requires Be Rewarded and a points-based program. It currently supports eligible Amazon Business and/or Premium Catalog items.

## **How Points Buy-Up Works**

Points buy-up lets employees purchase eligible rewards when their available points do not cover the entire order value, provided they meet the configured minimum points threshold.

For example, if the minimum threshold is 50%, an employee must have enough points to cover at least 50% of the order value to proceed to checkout.

-   **If the employee meets the threshold:** They can proceed to checkout and pay the remaining balance by credit card.
-   **If the employee does not meet the threshold:** The system displays a message explaining the minimum points requirement and prevents them from completing checkout.

Programs are set up with a default of 50%.

## **For Employees: Purchase a Reward Using Points Buy-Up**

**Step 1: Select an Eligible Reward**

![](https://cdn-assets.productfruits.com/6208af6c-e365-4cbe-b8fd-9dd607210cc2)

1.  Open Be Rewarded.
2.  Browse the available catalog.

![](https://cdn-assets.productfruits.com/deb35f79-2106-4400-b3fe-72a891956a24)

3.  Select an eligible item.
4.  Add the item to your cart.

**Step 2: Review Your Points Balance**

Review the order value and your available points.

![](https://cdn-assets.productfruits.com/f635f46a-f958-4051-88ac-5c55c8dbc0a3)

If your points do not cover the full order value, you may still be able to proceed if your points meet the configured minimum threshold.

If your balance is below the required threshold, the system displays a message explaining how many points you must have to continue.

**Step 3: Proceed to Checkout**

If you meet the minimum points requirement, select the checkout option.

The system opens the secure checkout process, which consists of two steps.

**Step 4: Enter Your Contact and Billing Information**

On the first checkout step:

1.  Enter your contact and shipping information.
2.  Provide your billing address.
3.  Ensure the billing address matches the address associated with your payment card, as required by the payment validation process.
4.  Continue to the payment step.

**Step 5: Enter Your Payment Details**

1.  Enter your credit card information in the secure payment form.
2.  Submit your payment details for validation.
3.  Complete the checkout process.

Once the payment is validated, the order is completed and an order confirmation is provided.

**Important:** Follow the checkout process through to completion. Do not assume the order has been placed simply because you entered or submitted your card details.

## **Returns and Refunds**

If an item purchased using points buy-up needs to be returned or canceled, please enter a [ticket](https://terryberry.my.site.com/customersupport/s/) with our Support Team. Refunds will be returned to your credit card used within 30 days.

The refund involves two components:

-   **Points refund:** Original points used will be returned to the end user.
-   **Credit card refund:** The card payment will be refunded within 30 days.

## **Troubleshooting**

**I do not have enough points to check out.**

Make sure you have enough points to cover 50% of the item.

**Why can I not use points buy-up for an item?**

Points buy-up is not supported for every catalog item. The feature described here applies to eligible Amazon Business and Be Rewarded.

**I entered my credit card details, but my order did not complete.**

Check whether you completed all checkout steps and received an order confirmation. If the order failed after payment submission, contact our Support Team for assistance. Avoid repeatedly submitting the same order until the payment and order status have been checked.

**How do I get a refund for a purchase made using points buy-up?**

Follow the standard return or cancellation process for the item. Both the points and credit card portions of the purchase must be addressed. Contact Support if either portion of the refund is missing.

**Admin: What will my invoice look like?**

Please see an example invoice below:

  

![](https://cdn-assets.productfruits.com/1f08e804-ebaf-4bee-b69e-ee6f45c26582)