---
title: "Question Types"
url: "https://terryberry.productfruits.help/en/article/question-types"
language: "en"
last_updated: "2026-03-05T18:53:43.078Z"
---

# Question Types

Be Heard offers multiple question types to capture different kinds of employee feedback.

Choose the question type that best matches the insight you're trying to gather, whether it's measuring sentiment, understanding preferences, or collecting detailed qualitative responses.

**eNPS**  
Measures employee sentiment and satisfaction. Respondents rate their likelihood to recommend the organization on a 0–10 scale. Scores divide into Promoters (9–10), Passives (7–8), and Detractors (0–6). Best for periodic check-ins and overall sentiment tracking.

**Retention**   
Assesses how long employees expect to stay with the organization. Responses cover ranges such as 0–6 months, 6–12 months, or 4+ years. Helps predict turnover risk and reveal retention factors.

**Single Choice**  
Respondents select one option from a predefined list. Best for questions where only one answer can apply, such as yes/no or choosing a single category.

**Multi-Select**  
Respondents select multiple options from a list. Best for capturing a full range of preferences or experiences where more than one answer is relevant.

**Ranked**  
Respondents order options based on importance or preference. Helps identify the most critical factors driving satisfaction or priorities within a group.

**Likert Scale**  
Measures attitudes or opinions across a scale (commonly 1–5). Used to capture levels of agreement or intensity of feeling about workplace culture, leadership, or initiatives.

**Written Response**  
Open-text responses allow employees to give detailed feedback or explanations. Best for qualitative insights, follow-ups, or complex topics.

**Scale**  
Respondents rate items numerically, such as 1–10. Best for quantifying satisfaction or gauging initiative impact.