Be Heard Glossary

Reference these definitions to better understand survey functionality, reporting metrics, and employee listening features.

A

Admin / HR – Users who set up surveys, monitor participation, manage roles, and review results across the organization.

AI Survey Builder – A feature that generates survey questions from a prompt. Blends template efficiency with customization flexibility.

Attributes – Specific identifiers within a dimension (e.g., Department: Sales, HR, or Engineering).

B

Baseline Survey – Annual, organization-wide survey that establishes benchmarks for engagement and cultural health.

Engagement Score – Converts Likert averages to a −100 to 100 scale, making results comparable with eNPS.

Belonging Drill Down – Survey with questions focused on inclusion and connection at work.

Benefits Survey – a survey measuring satisfaction with compensation and benefits.

C

Completion Rate – Percentage of invited employees who finished a survey.

Continuous Listening – Ongoing feedback tools (quick polls, pulse surveys) that capture employee sentiment between larger surveys.

Corporate Social Responsibility (CSR) – An ad hoc survey that gauges employee awareness and perceptions of your CSR efforts (community, environment, ethics); used to assess alignment with company values and priorities.

Culture Indicators – Six dimensions used in Be Heard: Belonging, Empowerment, Equity, Leadership, Purpose, Wellbeing.

D

Detractors – eNPS respondents scoring 0–6, indicating low advocacy.

Dimensions – Organizational categories (department, tenure, location, manager) used to structure and filter survey results.

Disaster Response Survey – This survey entails questions assessing communication, support, and resilience during disruption.

Drill Down Surveys – Short surveys focused on specific Culture Indicators (Belonging, Empowerment, Equity, Leadership, Purpose, Wellbeing).

E

eNPS (Employee Net Promoter Score) – sentiment metric based on how likely employees are to recommend the company as a workplace.

eNPS Report – Displays sentiment results with scores, response distribution, and group comparisons.

Employee (role) – Standard user role for providing feedback through surveys and polls.

Empowerment Drill Down – These entail a survey measuring how supported employees feel in decision-making and ownership.

Engagement Baseline Survey – An annual survey covering all six Culture Indicators.

Engagement Scorecard – Report combining participation, eNPS, retention, and indicator results in one view.

Equity Drill Down – A survey assessing fairness and equal opportunity.

Exit Survey – Survey for employees leaving the company; identifies reasons for turnover.

F

Filters – Narrow results to specific values (e.g., Sales within Department). The applied filters persist across report tabs.

G

Group Results By – Dropdown used to break results into dimensions (department, location, etc.).

Groups – Show results for entire categories (e.g., all Departments compared side by side).

I

Impersonator (role) – Provides temporary access for troubleshooting.

Indicator Report – Summarizes responses across the six Culture Indicators.

Indicator Insights – Automated analysis highlighting the strongest areas and the biggest opportunities.

L

Leadership Drill Down – Survey measuring leadership effectiveness, trust, and vision alignment.

Learning & Development – An ad hoc survey that measures perceptions of training access, program quality, and growth opportunities; used to surface skill gaps and guide development plans.

Likert Scale – Agreement scale (Strongly Agree → Strongly Disagree). Often displayed as averages (1–5).

Likert Scale Report – Shows Likert responses with averages, response distribution charts, and comparisons.

M

Manager (role) – People leaders with access to their team’s survey results, but not organization-wide data.

Multi-Select Question – Allows selection of more than one option from a list.

N

New Hire Survey – Survey that captures onboarding and early engagement experiences within the first months of employment.

Not Started – Participation status showing employees who were invited but haven’t opened a survey.

O

Other Roles – Organizations can create custom roles and permissions, according to their structure. 

P

Participation – Measurement of how many employees responded to a survey.

Participation Tab – Report showing completion rates and participation by group.

Passives – eNPS respondents scoring 7–8, indicating neutral advocacy.

Positive Sentiment – Percentage of “Agree” or “Strongly Agree” responses.

Primary Admin – Highest-level administrator role in Be Heard.

Promoters – eNPS respondents scoring 9–10, indicating strong advocacy.

Pulse Survey – Short, frequent survey for quick insights on specific topics.

Purpose Drill Down – A survey measuring alignment between employee roles and organizational mission.

Q

Question Builder – Interface for adding, editing, or reordering survey questions.

R

Ranked Question – Asks respondents to order items by importance or preference.

Remote Work Check-In – Surveys focused on remote work challenges and opportunities.

Retention Question – Measures expected tenure with the company (ranges such as 0–6 months, 4+ years).

Retention Report – Displays tenure expectations with charts and group breakdowns.

Retention Survey – Focused survey predicting turnover risk and tenure outlook.

S

Scale Question – Numerical rating (e.g., 1–10).

Settings – Admin panel for configuring account preferences, anonymity, features, and integrations.

Sidebar Menu – Main navigation panel on the left side of Be Heard.

Single Choice Question – Respondent selects one option from a list.

Survey Admin (role) – Admins with full control to create, edit, delete surveys, manage participants, and analyze results.

Survey Manager (role) – Managers with access to their team’s results but not org-wide data.

Survey Trends – Report showing results across multiple surveys over time.

Survey Types – The different survey formats available in Be Heard, each designed to support a specific employee listening use case (e.g.; Baseline, Drill Down, New Hire).

T

Tags – Labels applied to surveys to aid in trend analysis and filtering.

Templates – Pre-built surveys for baselines, drill downs, or specific focus areas.

U

User (role) – Standard employee account with access to surveys and polls only.

W

Wellbeing Drill Down – Survey measuring stress, balance, and overall health at work.

Written Response Question – Open-text field for detailed responses.

Written Responses – Open-ended answers that provide context to numeric data.

Written Response Report – Displays comments with eNPS tags and highlights the most common words.