Categories of Users in Be Heard

Two primary roles provide visibility into survey data, with the option to configure custom permissions for broader access. The standard roles are:

• Survey Admin 
• Survey Manager 

Without one of these roles or a custom role assigned, survey results remain hidden. This protects participant privacy and ensures feedback is only accessible to the right people. Your role determines not just what you can see, but also what you’re responsible for.

Role Types and Definitions

Every role in Be Heard comes with specific access and responsibilities. The two primary roles are Survey Admin and Survey Manager, which handle most of the day-to-day work. However, other roles may be created for narrower functions.

Survey Admin

SurveyAdmins oversee survey activity across the entire organization.

• Create, edit, and delete surveys.
• Manage participants, roles, and permissions.
• Review reports and analyze results at every level.
• Configure features and maintain anonymity standards.
• This role is best for HR leaders or program owners who need full oversight.

Survey Manager

SurveyManagers focus on monitoring and supporting their teams.

• View survey results containing data from their direct reports.
• Track engagement trends within their group.
• Spot issues early and act before they escalate.
• This role is best for people leaders who need insight into their teams without accessing organization-wide data.