Customer-Fulfilled Product Catalog and Redemption
Catalog Overview
A Customer-Fulfilled Catalog appears as an additional tab alongside standard vendor catalogs (e.g., Amazon Business, Terryberry Store, Gift Card Catalog).
Products listed here are typically custom-branded, region-specific, or tied to an internal recognition initiative.
Examples include company merchandise, service milestone gifts, or limited-run campaign rewards.
Each item in this catalog shows the required point value, available quantity, and a fulfillment indicator (e.g., In Stock, Fulfilled by Employer).
Redemption Process
Ordering from a customer-fulfilled catalog follows the same core flow as any other Be Rewarded catalog:
- Select the desired product card.
- Review the item details (such as available sizes or colors).
- Click Redeem with [X Points] or Add to Cart.
- Proceed to checkout and confirm your order.
Once the order is confirmed, points are deducted instantly. The fulfillment request is sent directly to your organization’s internal team for processing.
Fulfillment and Delivery
Unlike vendor catalogs, shipping, packaging, and delivery for customer-fulfilled products are handled internally.
Delivery timelines may vary depending on:
- Product stock or availability.
- Internal approval or fulfillment procedures.
- Distribution method (in-person, postal delivery, or office pickup).
A delivery confirmation or update will appear under your Order History once the internal team marks the order as completed.
Support and Escalation
For customer-fulfilled products:
- Contact your program administrator or HR team for status updates or delivery questions.
- Use Chat with an Expert for platform-related issues (e.g., redemption errors or missing orders).
Note: Customer-fulfilled items are not managed through external vendors like Amazon or RUNA, so delivery timelines and return options are determined solely by your organization’s internal process.