FAQ About Be Rewarded Features

What is the difference between catalogs in Be Rewarded?

Each catalog represents a reward source.

• Amazon Business: General retail items from Amazon’s global store.
• Terryberry Store: Curated products and gift cards managed internally by Terryberry.
• SWAG: Branded merchandise unique to your organisation.
• Premium Redemption: Optional catalog for high-value or exclusive rewards.
• Customer-Fulfilled: Products distributed directly by your company’s internal team.

Why do I only see one catalog?

Catalog visibility depends on your organization’s configuration. Only the catalogs enabled in your Program will appear on your account.

Can I use my points across multiple catalogs?

Yes. All catalogs share the same points balance. Whether you redeem from Amazon or the Terryberry Store, your total balance updates instantly after checkout.

Can I track my orders across catalogs?

Yes. All orders appear in your Orders widget and are listed together in your full order history, regardless of which catalog the item came from.

Who handles delivery for SWAG or internal products?

SWAG and Customer-Fulfilled items are managed internally by your organization or a designated fulfillment partner. For questions about shipping or availability, contact your HR or Program Administrator.

Why can’t I access the Premium Redemption tab?

Premium Redemption is only visible for organizations that include premium-level rewards. If your program doesn’t support these, the tab will not appear.

What happens if an item is unavailable or out of stock?

Unavailable items appear dimmed or labeled “Unavailable.” They cannot be added to the cart. For internal catalogs, contact your program administrator for stock or replacement options.